Job Description

Job Description

Job Description

About Calabrio

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. We deliver a cloud-first, AI-powered workforce performance suite that combines workforce engagement management (WEM) and customer intelligence tools to help businesses stay agile, responsive, and competitive.

We are looking for a strategic and hands-on Director of Information Technology to lead and evolve our internal IT operations during a time of growth and continued innovation.

Position Summary

As the Senior Manager of Information Technology, you will oversee the internal IT function, lead a team of IT professionals, and play a key role in ensuring the organization is technically prepared for successful integrations during acquisitions. You will be responsible for building and maintaining a secure, scalable, and reliable IT infrastructure to support Calabrio’s fast-paced environment. This role requires strong leadership, cross-functional collaboration, and deep technical knowledge across Microsoft systems, networking, and end-user support.

Key Responsibilities

• Leadership & Strategy

• Lead, mentor, and develop the internal IT team.

• Define and execute the IT roadmap in alignment with business goals.

• Collaborate with executives and department leaders to understand technology needs and deliver appropriate solutions.

• IT Operations

• Oversee daily operations of IT services, including help desk, systems administration, and internal infrastructure.

• Ensure high availability and reliability of IT systems and networks.

• Manage service delivery, ticketing systems, and support SLAs.

• Acquisition & Integration Readiness

• Partner with corporate development and security teams to assess and integrate IT systems of acquired companies.

• Develop scalable processes for onboarding new users, systems, and networks post-acquisition.

• Systems & Infrastructure

• Oversee Microsoft 365 environment including Azure Active Directory, SharePoint, and Exchange Online.

• Manage networking technologies (firewalls, VPNs, switches, Wi-Fi) and ensure secure connectivity across all offices.

• Implement and maintain IT policies, procedures, and best practices.

• Security & Compliance

• Collaborate with the Information Security team to ensure IT systems are compliant with regulatory and security requirements.

• Monitor and respond to internal IT security risks and incidents.

• Budgeting & Vendor Management

• Develop and manage IT budgets, vendor relationships, and software/hardware procurement.

Requirements

• 5+ years of experience in IT leadership roles, including team management.

• Demonstrated experience leading IT functions in dynamic, fast-growing environments.

• Strong knowledge of Microsoft technologies: Microsoft 365, Azure AD, Windows Server, Intune.

• Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN, firewalls, switching, etc.).

• Proven experience leading IT aspects of mergers and acquisitions, including system integration and user onboarding.

• Excellent communication, organizational, and leadership skills.

• Experience working in a hybrid or cloud-first IT environment.

Preferred Qualifications

• Experience in SaaS or high-growth technology companies.

• ITIL or PMP certification.

• Experience with collaboration tools (Slack, Zoom, Atlassian Suite, etc.).

• Familiarity with identity and access management (IAM), SSO, and endpoint security.

Benefits

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion and innovation
• Innovative product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $85,000.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

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