Job Description

Job Description

Job Description

Essential Duties and Responsibilities
• Sets up, maintains and creates content for Homasote's social media presence on Facebook, LinkedIn, Twitter, etc.
• Assists Sales Operation Manager with trade show, lunch and learn events, and sales meeting administration.
• Maintains marketing calendar and offers additional sales support to Millboard and Industrial sales team.
• Maintains customer lists through email marketing database maintenance. Prints weekly analytic reports and distributes to management. Exports lists out of email marketing database for additional marketing projects.
• Drives attendance to all events, tradeshows utilizing the email marketing system. Performs lead generation and follow-up utilizing email marketing program and show leads lists. Enters leads into email marketing system.
• Receives sales orders by telephone, email. On repeat orders, updates prices and freight quotations, if necessary; obtains date from Production Department; clears credit with Accounting Department; fills out various computer work sheets for processing and inputs into the green screen system.
• Answers inquiries (via telephone or email) from customers and salespersons concerning freight quotes, status of orders, availability, price and shipping promises. Expedites orders as required and advises customers and salespersons.
• Handles orders and other customer maintenance through EDI and various web-based programs for national accounts. Keeps management abreast of any new requests.
• Receives customers' telephone calls inquiring about technical information and refers them to the Sales Engineer.
• Processes sample requests from salespersons and customers.
• Answers operator line and directs calls as part of the phone team.
• Other duties as assigned.

Education and/or Experience
• High School Diploma plus some college coursework in business administration or marketing
• 2 Years of experience in a support role function
• Experience in a manufacturing or factory environment a plus
• Proficiency in MS Word, Excel, Powerpoint, and familiarity with a green screen system

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must pass a physical, drug screen and criminal background check
• Must be legally authorized to work in the United States
• Excellent organizational skills and able to do basic math
• Able to work independently with attention to detail
• Able to follow direction and work effectively in a team environment
• Able to respond to stressful situations in a professional, courteous manner
• Able to effectively prioritize assignments to meet long-term and short-term deadlines
• Must have reliable form of transportation
• Must have either a cell phone or home land line

Language Skills
• Fluency in English
• Bi-lingual in Spanish a plus but not required
• Able to effectively communicate in verbal and written form to employees, management, executives, and customers
• Excellent phone etiquette, speaking voice and professional appearance

Job Tags

Temporary work,

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