Job Description

Emergency Department Supply Technician

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Emergency Department Supply Technician is primarily responsible for assuring that all supplies and equipment within the Supply Team's scope are stocked in designated locations, including patient rooms, supply carts, closets, and cabinets. This position routinely collaborates with other onsite members of the Supply Team and positions in the Emergency Department (e.g., Emergency Service Assistant) to ensure that supplies and equipment are readily available and positioned appropriately for medical staff to provide care to patient. Members of the Supply Team, including supply leads and supply technicians, report directly to the department's Operations Manager and Director of Operations. While on shift, the supply lead will provide this position with direct supervision, including work assignments and routine check ins to ensure assignments are being completed. Although this position does not provide patient care, it is critical to supporting clinicians caring for patients in the department.

Qualifications

Education:

• High School Diploma or Equivalent required and healthcare and/or supplies and equipment experience preferred.

Experience:

• Healthcare, retail, or other supplies and equipment experience 0-1 year preferred

Daily Responsibilities

Regular responsibilities of this position include, but are not limited to:

• Maintain a clean, organized, and clutter free Emergency Department, including breaking down boxes left in the stock room.
• Receive daily assignment from the onsite supply lead.
• Stock supplies and equipment in designated locations based on assignment and Supply Team's scope, including in patient rooms, supply carts, supply closets, and other locations as identified.
• Return supplies and equipment (e.g., interpreter iPad, ultrasound machine) to designated storage locations.
• Declutter patient care pods by returning supplies and equipment left on countertops to the Main Stock Room or by stocking in pre-determined locations throughout the department.
• Routinely check in with Emergency Service Assistant (ESA) to collaboratively stock the patient care locations.
• Transport soiled instruments to the Central Processing Department. Return clean/sterile products from the Central Processing Department to the ED.
• Stock satellite linen carts and blanket warmers.
• Respond to ED staff supply and equipment requests.
• Organize the Internal Waiting Room.
• Complete appropriate documentation, including pod specific checklists.
• Collaborate with Materials Management staff responsible for stocking the Main Stock Room.
• Escalate supply shortages to the Supply Lead and/or Operations Manager.
• Share feedback regarding Supply Team operations with leadership - feedback includes supply level adjustments, removal / addition of products, recommendations to improve workflows, etc.
• Other duties as assigned depending on the status of the department.

Knowledge, Skills and Abilities

• Appropriate physical condition and strength for cleaning, pushing, pulling and some heavy lifting (up to fifty pounds)
• Basic knowledge of medical supplies, instruments, and equipment
• Ability to organize and maximize storage space
• Ability to complete checklists and perform basic math to maintain par levels
• Ability to handle stressful situations that may arise in facilitating requests
• Basic computer skills
• Excellent customer service skills
• Strong interpersonal skills and ability to work collaboratively, as part of a team as well as independently
• Attention to detail
• Must possess a positive attitude and ability to use reasoning in isolating a problem and reaching a sound conclusion
• Must have the ability to manage constant change

Additional Job Details (if applicable)

Onsite

15 Francis Street

40

Regular

Evening (United States of America)

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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