Job Description

Job Description

Job Description

Description:

Job Summary:

The Senior Manager of Information Technology provides strategic and operational leadership for the IT function, ensuring reliable, secure, and innovative technology solutions that enable business growth. This role oversees the daily operations of the IT department while working with leadership to align long-term technology strategy with organizational objectives.

Supervisory Responsibilities:

• Direct management of IT Support Technicians, Network Operations Manager, and other designated IT staff.
• Provides leadership, coaching, and career development to team members.

Essential Responsibilities:

• Oversees the daily operation of IT infrastructure, including on-premises and cloud environments, servers, backups, networking, and telecom systems (VoIP, mobile, wireless).
• Manages enterprise platforms including Microsoft 365, SaaS applications, CAD/design software, and other business systems.
• Ensures IT security across all locations, including cybersecurity enforcement, security devices, and training programs.
• Partners with the VP of IT to develop, implement, and maintain IT governance policies, SOPs, and compliance frameworks.
• Partners with the VP of IT to plan, manage, and execute the IT capital budget; ensures projects are delivered on time, within scope, and budget.
• Partners with the VP of IT to negotiates and manage vendor and consultant relationships to maximize value and expertise.
• Collaborates with business stakeholders to ensure IT services and systems meet operational and strategic requirements.
• Researches and evaluates emerging technologies, recommending innovative solutions that drive business efficiency and competitiveness.
• Defines and monitors IT performance KPIs, including system uptime, service levels, and security posture. Reports progress and risk to VP of IT.
• Aligns IT strategy with organizational objectives, ensuring technology supports growth, operational efficiency, and competitive advantage.

Required Skills & Abilities:

• Proven leadership and project/vendor management skills.
• Strong technical knowledge of Windows OS, Windows Server, LAN/WAN, Microsoft 365, and SaaS applications (Microsoft certifications a plus).
• Working knowledge of the OSI model and IT security principles.
• Excellent communication and interpersonal skills, with ability to bridge business and technical needs.
• Demonstrated ability to prioritize high-value initiatives and deliver measurable results.
• Ability to prioritize strategic initiatives and balance competing demands in a multi-location environment.
• Knowledge of IT governance, risk management, and compliance best practices.
• Strong project and vendor management expertise with demonstrated success in delivering enterprise technology initiatives.

Education and Experience:

• Bachelor’s degree in computer science, Information Technology, or related field preferred; equivalent experience may be considered.
• 10+ years of progressive IT experience, including leadership roles; experience in a multi-location manufacturing environment strongly preferred.
• Proven track record of implementing IT solutions that enhance business operations.
• Ability to travel up to 20% to company locations.

Physical Requirements:

• Work performed primarily in an office environment with occasional visits to plant facilities.
• Must be able to lift up to 25 lbs. and perform basic physical activities when required at field sites.

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