Job Description

This is a full-time position with Tecknomic and the project is with the Office of Unified Communication (OUC). This is an onsite role in Washington DC. Please note, in order to apply for this position, you must be able to provide proof of Covid-19 vaccination. This role closes on 9/11/2025. Candidates must have 6-10 years of experience. Leads team on large projects or significant segment of large complex projects across the OUC Technology Division. The Project Coordinator will be responsible for tracking, managing, and coordinating projects across the OUC Information Technology Division, ensuring that initiatives involving 911, 311, radio, telephony, networking, applications development, and infrastructure systems are delivered on time and within scope. This resource will support the CIO in the planning, execution, and reporting for a broad range of IT initiatives, while also providing analytical support and performance monitoring across IT domains. --------------------------------------------- CONTRACT JOB DESCRIPTION Responsibilities: 1. Provides Coordination and support the team on large projects or significant segment of large complex projects. 2. Tracks project and operational related systemic issues and supports the analysis and possible solutions working with Subject Matter Experts (SME) 3. Provides project coordination and support activities for OUC’s enterprise IT systems, including telephony, CAD applications, radio technology / services, call floor infrastructure, networking, and application services. 4. Supports the planning of long and short-range project for systems development, systems maintenance, application upgrades and IT-Services activities and for necessary support resources. 5. Tracks and monitors project progress against milestones, schedules, budgets, and deliverables to ensure conformance with OUC-IT priorities. 6. Coordinates the assessments of technical and operational practices associated with system upgrades and changes based on leading industry standards. 7. Coordinates and supports the Planning, organizing, and research on new and emerging technologies to support modernization of OUC-IT systems. 8. Gathers information and performance data on IT performance for the consumption of IT leadership 9. Participates in IT budget planning and forecasting activities, including project funding requirements. 10. Maintains program documentation, including project plans, timelines, requirements, and progress reports. 11. Collaborates with internal and external stakeholders to gather business and technical requirements and ensure alignment with project objectives. 12. Monitors, tracks, and reports on performance metrics for the IT department and provides regular updates to OUC leadership. 13. Coordinates with vendors and other District Stakeholders for tasks such as maintenance, upgrades that could be service impacting 14. Provides coordination and status updates for enterprise-wide initiatives, including infrastructure upgrades, call floor systems, network monitoring, and system performance troubleshooting. 15. Coordinates, tracks, and reports during the deployment of new hardware and applications, including installation, configuration, testing, and user support. 16. Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes. 17. Supports IT asset management by tracking, updating, and maintaining inventory of hardware and software, ensuring accurate records of assignment, deployment, and lifecycle status 18. Coordinates specific planned and unplanned activities on the 911 / 311 call floor, including: Reviews daily checks of call floor workstations. Tests software updates; Troubleshoots software bugs; Monitors and escalates major system glitches; and Provides end user IT support. Minimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience; or a current PMP Certification What we bring: • Health, Dental and Vision Benefits • Time off: Public Holidays, Vacation Days & Sick Days

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