Job Description

Operations Support (Public Benefit Specialist, Entry) Bilingual English & Spanish Preferred

The State of Oregon is seeking an Operations Support (Public Benefit Specialist, Entry) to provide front?line customer service and support to clients. Our organization values equity and diversity, and we encourage applications from historically underrepresented groups.

Base Pay Range: $3,705.00 $4,833.00 per month

Location: Oregon Eligibility Partnership & Self?Sufficiency (two positions)

Position Type: Employee (Full?time, Entry level)

Agency: Department of Human Services

Status: Permanent, full?time, represented by the Service Employees International Union (SEIU)

Job Description

As a Customer Service Guide, you will provide front?desk assistance, answer phone calls, guide clients to the right services, distribute mail, manage emails, schedule appointments, issue benefits cards, review all applications, document interactions, and maintain a welcoming environment for the public. You will use multiple computer systems and databases and work within an office setting MondayFriday, 8?am5?pm PT.

Essential Qualifications

• Two years of experience in a reception area or call center involving a high volume of work, or an associate degree in Behavioral Science, Social Science, or related field plus six months of similar experience, or equivalent combination of education, training, and experience.

Essential Attributes

• Excellent communication skills in a fast?paced environment.
• Technical proficiency navigating multiple platforms simultaneously.
• Commitment to teamwork and building inclusive relationships.
• Customer focus and compassion for diverse clients.
• Results?oriented, meeting deadlines and producing quality results.

Preferred Skills

Bilingual fluency in English and Spanish is preferred.

Working Conditions

• Office setting
• Monday?Friday, 8?am5?pm PT, with possible fluctuations.
• Possibly dealing with individuals experiencing trauma or crisis.
• Quick decision?making may be required to ensure safety.

Application Requirements

• Provide a detailed resume and cover letter that clearly demonstrate how you meet the minimum qualifications and essential attributes.
• Preferred salary will be considered based on education and experience provided.
• Use of AI tools during the application process is prohibited.
• Background checks will be conducted for finalists.
• U.S. citizenship or authorized residency is required. No visa sponsorship available.

Benefits

• Employee Resource Group communities
• Cost?of?living adjustments
• Annual salary increases up to the top of the range
• A comprehensive benefits package
• Eligibility for the Public Service Loan Forgiveness Program

Employment Preferences

• Veteran and Oregon National Guard preference for eligible applicants.

Contact Information

Recruiter: Amanda Alvarado | Email: AMANDA.K.ALVARADO@odhs.oregon.gov | Phone: 541?709?8695

Job Requisition Number: REQ-192426

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