Job Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Recruit, interview and hire Security Officers and other security staff
• Manage Security Department, including all activities regarding scheduling, evaluation, promotion and disciplinary action
• Lead training and other continuing education for Security Staff and entire hotel
• Direct staff in the prompt resolution of security-related concerns, whether from guests, employees or third parties
• Establish and implement training plans on security-related policies and procedures at the hotel
• Lead and develop the security team, including the training and promotion of Security Officers
• Represent the department in Head of Department meetings
• Use wide discretion in setting security related policies and procedures throughout the hotel
• Ensure that all hotel managers are properly trained in Crisis Management
• Manage various protocols along with law enforcement regarding international protected persons visits
• Maintain the continued growth of business relationships with corporate, government and legal partnerships
• Lead the management and implementation of the Hotel’s health and safety policies and procedures, including its fire and bomb procedures
• Direct all staff in the usage, reporting and monitoring of the Hotel’s CCTV system
• Liaise with local police groups, providing assistance and support as needed
• Direct the patrolling of all interior and external areas of the hotel, ensuring that all regions are properly staffed and Security Officers use appropriate procedures;
• Lead all security-related efforts in situations involving fire, health and safety
• Direct others in administering the lost and found property system and monitoring the guest key system
• Direct other security staff in managing threatening situations, such as fires or other threats, liaising with the Duty Manager, Telephone Receptions and Police as needed
• Direct the implementation of policies and procedures regarding searches for suspect devices and the investigation of suspicious items, bags and objects
• Manage the hotel’s Security training programs and direct the maintenance of training records
• Direct the implementation and management of safety policies with respect to smoking, drinking and general behavior
• Manage Security Officers in their responses to fire alarms, panic alarms, door alarms or monitored events
• Maintain amicable and cooperative working relations with other departments in the Hotel
• Lead, along with Human Resources managers, the establishment and maintenance of a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations
• Other reasonable duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous leadership experience in a similar role is required
• Good written and verbal communication skills
• Must be able to maintain confidentiality at all times
• Able to exercise good judgment with difficult guests
• Computer literate in Microsoft Window applications required
• Saflok & MS Shift knowledge preferred
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 50 lbs. or more
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to work rotating shifts, and call back hours when required

Required Education and Experience

• Previous experience in a Security role required
• Certification in CPR First Aid required
• Must possess, or be able to possess within 3 months of hire date, a Texas level II non-commissioned Security Officer certification as per the Texas Department of Public Safety

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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