Job Description

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Responsibilities

• Define and drive the product strategy for Messaging conversations, staying grounded in real user needs and impact driven across millions of DAU.
• Own end-to-end product outcomes for core Messaging surfaces, from discovery to launch and iteration.
• Prototype, validate, and ship new messaging experiences that make it easier to focus, prioritize, and take action-- especially in an AIaugmented world.
• Use a tight feedback loop of user research, metrics, and experimentation to inform sharp product decisions and kill ideas that dont deliver impact.
• Inspire and align executives, crossfunctional partners, and adjacent product teams with clear narratives, crisp writing, and strong product judgment.
• Partner closely with teams including Engineering, Design, Data Science, UX Research, and other Product Managers to move fast at scale without sacrificing quality, reliability, or trust.
• Mentor other PMs on product craft, execution, and strategy, raising the bar for the broader Messaging product org.

Required Skills & Experience

• 8+ years of product management experience, including leading major initiatives on highusage consumer or directtocustomer products.
• Generative AI integrated into your workflow and products you actively use AI to improve product thinking, prototyping, and deliverables, and ideally have shipped Generative AIpowered features.
• Customerobsessed and research fluent you work with UX Research, qualitative insights, and customer feedback, and use that to place sharp, opinionated bets.
• Highly datainformed you define the right metrics, design clean experiments, partner tightly with Data Science, and use results to double down or kill ideas without sentimentality.
• Excellent crossfunctional leadership and communication proven ability to partner with Engineering, Design, DS, and AI/infra teams, and to influence at the executive level.

Unleash Your Potential. When you join Salesforce, youll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, well bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine whats possible for yourself, for AI, and the world.

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