Job Description

Customer Relations Associate I (Ongoing Recruitment)

About the Role

ARC is a leading travel intelligence company with the worlds largest, most comprehensive global airline ticket dataset, including than 15 billion passenger flights. As a Customer Relations Associate I Product Support (CRA I), youll consistently provide high quality, professional customer service in an informative and personable manner to customers seeking assistance with ARC products and services. Youll effectively decipher the customers needs, determine the best solution, and clearly communicate that solution to the customer.

What Youll Get To Do

• Provide exceptional customer service based on the quality assurance call monitoring standards.
• Meet, or exceed Key Performance Indicators (KPIs) monthly.
• Multitask efficiently, working on multiple computer applications while responding accurately to customer telephone inquiries and/or emails.
• Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
• Resolve complex and difficult problems and issues with customers.
• Provide ideas and feedback to management and coworkers about front?line situations during team meetings.

Youll Bring These Qualifications

• High School Diploma required; some college a plus.
• Previous call center experience desired.
• Bi?Lingual Spanish/English preferred.
• Proficient with Microsoft Office and/or general computer skills.
• Ability to type quickly.

What We Can Offer You

• Joining ARC means joining a motivated, diverse, creative, collaborative, and solutions?oriented team.
• Hands?on learning and professional development opportunities that allow you to expand your skills and grow your career in dynamic ways.
• ARCs WorkFlex hybrid program offers flexible work from home options while maintaining in?office days for collaboration.
• A highly competitive, comprehensive benefits package.
• Opportunity to partner with top minds in the industry and innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply

Seniority Level

• Entry level

Employment Type

• Full?time

Job Function

• Other

Industry

• Airlines and Aviation

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