Job Description

Job Description

Job Description

Company Overview:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. Access TeleCare provides healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. The company was the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

Position Overview:

As a Business Intelligence Analyst specializing in Behavioral Health, you will play a pivotal role in leveraging data and analytics to drive informed decision-making and enhance the overall performance of the behavioral health business unit (BH BU) and our client programs and services. Your responsibilities will involve analyzing and interpreting data trends, generating actionable insights, and collaborating with key stakeholders to optimize operational efficiency and improve patient outcomes.

Essential Functions:

Data Analysis and Interpretation:

• Collect, analyze, and interpret behavioral health data from multiple sources to identify trends, patterns, and anomalies. Sources include external industry and clients, Access TeleCare and the BH BU
• Utilize statistical methods and data visualization tools to present findings in a clear and accessible manner.
• Monitor key performance indicators (KPIs) related to behavioral health initiatives.

Reporting and BH Scoreboard Development:

• Design and develop reports and dashboards to communicate insights to different stakeholders, including leadership, clinicians, and administrators.
• Ensure that reports provide actionable information for improving behavioral health programs and services.
• BH Scorecard scope to include clinical quality, revenue cycle, operational and financial

Collaboration and Stakeholders:

• Work closely with behavioral health professionals, administrators, and other relevant stakeholders to understand their data needs and requirements.
• Collaborate with cross-functional teams to address data-related challenges and implement solutions.

Trend Analysis and Forecasting:

• Conduct trend analysis to predict future behavioral health needs and challenges.
• Develop forecasting models to support resource allocation and strategic planning.

Capacity and Planning:

• Own and manage BH capacity planning tool, Clockworx.
• Work with Units and ED leaders to plan capacity based on new clients and current client trends

Quality Assurance & Continuous Improvement:

• Implement data quality assurance processes to ensure the accuracy and reliability of behavioral health data.
• Identify and address data discrepancies and inconsistencies
• Recommend and implement process improvements based on data-driven insights.
• Stay abreast of advancements in business intelligence tools and methodologies.

Education and Experience:

• Bachelor's or Master's degree in Business Analytics, Data Science, Health Informatics, or a related field.
• Proven experience in business intelligence and data analysis, preferably in the healthcare or behavioral health sector.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and statistical analysis tools.
• Excellent understanding of behavioral health concepts, terminologies, and industry trends.

Knowledge, Skills, and Abilities:

• Strong organizational and time management skills
• Detail oriented
• Excellent verbal and written communication skills, with the ability to interact effectively with all levels in and out of the organization.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office, including advanced Excel skills
• Ability to work independently, but function as part of a team
• Healthcare industry experience

Benefits:

• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• 401(k) & Roth 401(k)
• Flexible Vacation, Wellness Days, and Paid Holidays

The above information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job. AAP/EEO Statement: Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. a division of Access TeleCare.

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